Shipping is available for the 50 US States & Puerto Rico.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund minus shipping & handling. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, a defective or damaged item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Customer is responsible for return shipping charges. Please insure the package you are returning.

Shipping

We are located in Baltimore, Maryland. 

We operate in the eastern standard time zone (est).

When its 2PM here, it is 11AM in California. Keep this in mind when placing your order.

We ship daily Monday thru Friday.

Orders placed before 2:00 PM (est) will normally be shipped the same business day.

Orders placed after 2:00 PM (est) will normally be shipped the next business day. 

We do not ship any orders on Saturday, Sunday, holidays or observed "holiday weekends" 

 This rule applies to ALL shipping methods, including Expedited shipping methods.

Incorrect Shipping Address:

Please be sure the shipping address you use is a correct shipping address. We are not responsible for lost items due to a incorrect shipping address you have provided. Make sure you provide a apartment number, suite or room number, floor number, etc. if applicable.

Should UPS have to correct the shipping address, or a package is returned for your failure to retrieve the package from UPS.  A $11.00 fee will be charged to us by UPS. We must pass this charge onto the customer. Many items require a signature at the time of delivery. UPS will return the package to us after 3 delivery attempts. We will issue a refund should this occur, minus the original shipping fee and the $11.00 return shipping fee.

Please do not abbreviate your shipping address.

The address verification system may not recognize an abbreviated shipping address. This could cause a delay in the shipment of your order or a address correction fee by UPS.

FlyLightCity.com